ManitoShopUS.com is committed to making sure our customers are completely satisfied with their purchase. We offer a 30-Day Exchange Policy for defective products and 30-Day Return Policy for a refund. Customers must request an RMA number to process the return & exchange procedure. Please use the Product Returns page to request a RMA (Return Merchandise Authorization) number and return instruction to our returns department. Returns withour RMA number will not be accepted and returned back to the customer. Below are our guidelines for all returns & exchanges:
All returns must be sent to ManitoShopUS.com via a traceable carrier at customer's own expense. We are not responsible for lost packages. Damages due to shipping may factor into restocking fee. Customer must package item appropriately.
In your return, please include the RMA document or number issued from us. Returns without RMA document or number will not be accepted and returned back to the customer.
All credits will be refunded in the same form of your original payment method. Once we receive the returned merchandise, it usually takes about 24 to 48 hours to process your request. (inspection of the returned items and issue of proper refund or exchange)
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All rights reserved. Reproduction in whole or in part without permission is prohibited.
Manito® is a registered trademark of Total Kids Corp. Its logo and name used under permission from its respective owner Total Kids Corp.
ManitoShopUS.com is owned and operated by KEBI, LLC.
KEBI, LLC is the exclusive official Manito USA distributor.