Shipping & Handling
All the products sold at ManitoShopUS.com is shipped from US.
For US Customers
ManitoShopUS.com offers shipping within the Continental United States including Alaska and Hawaii via USPS or UPS with tracking number. U.S. Territories are excluded. (Note: We do not ship orders to PO Box addresses. Please use your valid street shipping address when ordering)
Handling time usually takes 1 business day but some times it takes 2 business days due to overwhelming number of orders we receive from time to time. Orders placed on Friday and weekends are fulfilled on the following Monday. Orders placed on holidays are fulfilled on the next business day.
Once shipped we send tracking info on all orders via email to our customers.
For Canadian Customers
ManitoShopUS.com offers shipping to Canada via USPS Priority International Mail (6 to 10 business days) with tracking number and USPS First Class Package International Service (1 to 4 weeks depending on destination) with tracking number. (Note: We do not ship orders to PO Box addresses. Please use your valid street shipping address when ordering)
Handling time for Canadian orders may take up to 2 business days. Orders placed on Friday and weekends are fulfilled on the following Monday. Orders placed on US holidays are fulfilled on the next business day.
By ordering from ManitoShopUS.com all Canadian customers must acknowledge that duties, taxes, and applicable customs brokerage fees are at customer's own expence upon arrival of item. Please refer to Canadian Border Sevices Agency for more info.
Authorize.Net is a payment gateway service provider allowing merchants to accept credit card and electronic checks payments through their Web site and over an IP (Internet Protocol) connection. With a user base of over 195,000 merchants Authorize.Net is the Internet's largest payment gateway service provider.
We accept payments via PayPal; one of the most secure way to make payments online. Once you complete the checkout process from ManitoShopUS.com, you will be directed to a secure page in PayPal where you can either login and pay with your PayPal account or simply select to pay with your credit card. If you have difficulty placing an order, please contact us and we will be able to help you completing the order. Every transaction is secure; shop with confidence!
** If you have difficulties making payments online please contact us so we can help you place the order.
ManitoShopUS.com uses GoDaddy.com Extended Validation Secure Certificate using up to 256-bit Secure Sockets Layer encryption to protect your personal information and secure transaction during your visit to our site. Your payment information, including credit/debit card information, is not stored physically or electronically in our files or servers. You can be confident that your purchase will remain secure. For additional information about this secure certificate, please click on the seal below.
Salex Tax (NYS Residents Only)
ManitoShopUS.com is based in New York State and must collect sales tax to NY residents.
For more information on New York's sales and use tax, please visit http://www.tax.ny.gov/bus/st/stidx.htm.
Return & Exchange Policy
ManitoShopUS.com is committed to making sure our customers are completely satisfied with their purchase. We offer a 30-Day Exchange Policy for defective products and 30-Day Return Policy for a refund. Customers must request an RMA number to process the return & exchange procedure. Please use the Product Returns page to request a RMA (Return Merchandise Authorization) number and return instruction to our returns department. Returns withour RMA number will not be accepted and returned back to the customer. Below are our guidelines for all returns & exchanges:
ManitoShopUS.com can only accept returns of merchandise purchased from our website. Products purchased at another online or offline retailer will not be accepted.
All merchandise in new/unused condition in the undamaged original packaging returned within 30 days since the receipt of the product with a valid RMA will be refunded in full amount including shipping and handling charges. (Shipping and handling charges for Canadian orders are not refundable)
All returns for refund or exchange must be postmarked within 30 days upon received date of the order. Any returned packages postmarked beyond 30 days return period will be refused and returned back to the customer or may be refunded after up to 50% restocking fee. (See partial refund)
Manufacturing defects or incorrect merchandise will be refunded in full amount including shipping and handling charges or exchanged for the same item at no additional cost. (pre-paid postage will be sent to the customer for the return of incorrect merchandise received)
Shipping fees are not refundable for orders placed by buyer's mistake and orders returned due to undeliverable, incorrect address, unclaimed or refused. If the item was sold as "Free Shipping", actual shipping cost we paid to ship to the customer will be deducted.
Returned products sold as "Free Shipping" will be given partial refund after deducting the actual shipping cost we paid to ship to the customer. (See partial refund)
Damaged products due to misuse does not qualify for refund or exchange.
Some merchandise mentioned as "Final Sale" or "Return for Exchange Only" is not returnable for refund.
All returns for refund or exchange must be returned in new/unused condition in its undamaged original packaging (not ripped open). When item is is not in new/unused condition and returned within 30 days return window, customer will receive a partial refund after 20% restocking fee and the shipping cost will not be refunded. Actual shipping cost, may be applied and deducted if its greater than the shipping cost charged in the original order.
Up to 50% restocking fee will be applied if the return product shows signs of use, not in new/original condition that it was sold and/or returned after the 30 days return window. The shipping cost will not be refunded and actual shipping cost, may be applied and deducted if its greater than the shipping cost charged in the original order.
All returns for refund sold as "Free Shipping" will be given partial refund after deducting the actual shipping cost we paid to ship to the customer.
All returns must be sent to ManitoShopUS.com via a traceable carrier at customer's own expense. We are not responsible for lost packages. Damages due to shipping may factor into restocking fee. Customer must package item appropriately.
In your return, please include the RMA document or number issued from us. Returns without RMA document or number will not be accepted and returned back to the customer.
All credits will be refunded in the same form of your original payment method. Once we receive the returned merchandise, it usually takes about 24 to 48 hours to process your request. (inspection of the returned items and issue of proper refund or exchange)
Information Subject to Change
Information in this document is subject to change without notice.
We have done our best to display as accurately as possible the product information, designs and colors on the ManitoShopUs.com website. However, prices, product information, specifications and our policy are subject to change without notice. Product designs and colors may vary. All products are subject to availability.
Correction of Errors and Inaccuracies
The information on the ManitoShopUs.com website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.
Copyright© 2012 - 2018 ManitoShopUS.com unless otherwise noted.
All rights reserved. Reproduction in whole or in part without permission is prohibited.
Manito® is a registered trademark of Total Kids Corp. Its logo and name used under permission from its respective owner Total Kids Corp.
ManitoShopUS.com is owned and operated by KEBI, LLC.
KEBI, LLC is the exclusive official Manito USA distributor.